Frequently Asked Questions
Phone and Accessory Issues
Q: Where can I find my phone’s model number?
A: Remove your phone’s back cover and battery per manufacturer instructions to view model number.
Q: I ordered a new phone but have not received my free accessory/case. Could you please send it to me or look up my AT&T Wireless Account to confirm this?
A: The AT&T Wireless Outlet for Mobile Accessories is
maintained and operated by Superior Communications and is not affiliated
with AT&T
Wireless for equipment/phone sales or phone upgrades. Unfortunately, we
do not have access to your wireless account information and are only able
to support orders placed on the AT&T
Outlet for Mobile Accessories website. If you did not receive your free
accessory/case, please contact
AT&T Wireless customer service.
Payment Options
Q: What payment options are available to me?
A: You can pay for your purchase(s) using any one of the following methods:
- Debit card
- Major credit card (Visa, MasterCard, or AmEx).
Q: Can I charge my accessory purchase to my AT&T Wireless account?
A: No. The AT&T Wireless Outlet for Mobile Accessories
is powered by Superior Communications and does not have access to any AT&T Wireless Account information.
Returns and Exchanges
Q: Can I return accessories that were purchased online and billed to my AT&T Wireless account?
A: If you would like to return an accessory purchased via AT&T Wireless, please contact AT&T Customer Service.
Q: Can I return or exchange an accessory to the AT&T
Wireless Outlet for Mobile Accessories even though I purchased or received
it from an AT&T Wireless store?
A: Unfortunately, we are only able to replace or accept returns on accessories purchased directly from the AT&T
Wireless Outlet for Mobile Accessories.
If your product became defective within 30 days of purchase, you may return it, along with a copy of your original receipt, for a full refund, to the AT&T store from where it was originally purchased.
Q: Am I able to return a product — whether or not it has become defective or damaged — even though I’ve had it for more than 30 days?
A: Yes. Products are warranted up to one (1) year from the date of purchase. This warranty covers material defect only and does not cover defects or damage caused by normal wear and tear, alteration, improper installation, physical abuse, misuse, neglect or accident.
Defective products: may be returned for a full refund within 30 days of purchase. Beyond 30 days, a defective product may be returned or exchanged for a product of the same or similar value, at the discretion of the customer. However, if a same or similar product is not available, a higher priced product may be issued for replacement at no additional cost.
Non-defective products: may be returned or exchanged up to 30 days from shipment invoice date and must be in new condition and include all collateral material originally included with product. If a product is returned damaged, abused, or altered will not be accepted and no credit or exchange will be granted.