Returns and Exchanges

To return or exchange an item, please email Accessory Outlet Customer Service.

Defective products: may be returned for a full refund within 30 days of purchase. Beyond 30 days, a defective product may be returned or exchanged for a product of the same or similar value, at the discretion of the customer. However, if a same or similar product is not available, a higher priced product may be issued for replacement at no additional cost.

Non-defective products: may be returned or exchanged up to 30 days from shipment invoice date and must be in new condition and include all collateral material originally included with product. If a product is returned damaged, abused, or altered will not be accepted and no credit or exchange will be granted.


Q: Can I return accessories that were purchased online and billed to my AT&T Wireless account?
A: If you would like to return an accessory purchased via AT&T Wireless, please contact AT&T Customer Service.

Q: Can I return or exchange an accessory to the AT&T Wireless Outlet for Mobile Accessories even though I purchased or received it from an AT&T Wireless store?
A: Unfortunately, we are only able to replace or accept returns on accessories purchased directly from the AT&T Wireless Outlet for Mobile Accessories.

If your product became defective within 30 days of purchase, you may return it, along with a copy of your original receipt, for a full refund, to the AT&T store from where it was originally purchased.

Q: Am I able to return a product — whether or not it has become defective or damaged — even though I’ve had it for more than 30 days?
A: Yes. Products are warranted up to one (1) year from the date of purchase. This warranty covers material defect only and does not cover defects or damage caused by normal wear and tear, alteration, improper installation, physical abuse, misuse, neglect or accident.


Warranty Info

One-Year Limited Warranty. What is covered: AT&T warrants to the first retail purchaser of this wireless accessory that should this product or any part be proved defective in materials or workmanship, from the date of proof of purchase for a period of one (1) year, then it will be subject to the terms of this one-year limited warranty. Such defects will be repaired, replaced or credit issued at AT&T’s option, without charge for parts or labor directly related to the defect. Limitations and Exclusions: This warranty does not apply to any cost incurred for removal or reinstallation, or to any product or part thereof which has suffered through normal wear and tear, alteration, improper installation, physical abuse, misuse, neglect or accident. Nor does it cover defects caused by shipment to an AT&T service center, or repair or service of the product by anyone other than an AT&T service center. Damage resulting from an act of God, including but not limited to fire, flood, earthquake and other natural disasters will be excluded. This limited warranty is in lieu of all other warranties, express or implied either in fact or by operations of law, statutory or otherwise, including, but not limited to any implied warranty of merchantability or fitness for a particular use. AT&T does not authorize any other person to assume any liability beyond the warranty herein described. In no event, whether based in contract or tort shall AT&T be liable for incidental, inconsequential, indirect, special or punitive damages of any kind from the use of this product, including interrupted or incomplete phone calls or arising out of any breach of this warranty. In no event shall AT&T be liable for damage in excess of the purchase price.